OS Platform

Power Your Store with One Unified System

All-in-one platform, iOS + Desktop + WhatsApp AI, built to run and grow your luxury watch business.

From CRM to payments, part-exchange to courier tracking, the Retail Circle OS Platform consolidates every critical workflow into a single, intelligent ecosystem — so you can focus on selling, sourcing, and delighting clients without friction.

Core features

CRM — Remember Everything, Act Smarter

A next-generation CRM for luxury watch businesses, designed to remember every interaction, refine every conversation, and optimize every sale.

1/ Every Customer Interaction in Context
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‍Retail Circle CRM automatically updates a relationship timeline for every message, email, and meeting.
● Never lose context
● Always know your client’s preferences
● Seamlessly track historical and ongoing conversations

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‍2/ Agent Tools That Take Action
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● Query your CRM in plain language
● Automate outreach after meetings, following up intelligently with full relationship context

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‍3/ Build Personality Profiles

Deeply track:
● Product preferences (colors, complications, fit)
● Past purchases and transactional history
● Digital & voice interactions
Use insights to increase loyalty and maximize in-store revenue.

4/ Unique CRM Segmentation

● Tailored metrics built for the luxury watch ecosystem
● Actionable insights based on historical transactions
● Identify high-value clients, repeat buyers, and emerging opportunities

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‍5/ Centralized Communication Hub

● Aggregate every conversation channel into one contextual dashboard
● LLM-powered recaps summarize emails, WhatsApp messages, and internal notes
● Keep your team in sync and responsive

Additional Features:
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● Automated KYC verification
● Profile personalization
● On-demand user search

Admin & Team Management

● Multiple user roles for merchants, experts, concierges, and staff
● Associate dashboards track and reward sales activity
● Incentivize performance and increase retention

‍Every team member is aligned, accountable, and performing at their best.

Notifications — Never Miss a Beat

● Automated transactional emails
● Mobile push notifications
● Desktop alerts for real-time operational intelligence

‍Keep your team and clients updated instantly.

Part-Exchange — Smart Trading for Clients

Let your clients buy and sell simultaneously, with intelligent net profit forecasting that includes potential resale value of acquired watches.

‍Make informed decision on complex deals, streamline upgrades and keep your clients coming back.

Invoicing & Payments

Simplified Accounting with Xero Integration
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‍Generate invoices and purchase orders automatically, synced with your backend operations.

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‍Escrow

‍Secure transactions, protecting both buyer and seller.

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‍Stripe Integration

‍Simplify payments with a global, trusted provider:
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● Advanced fraud protection keeps your transactions secure
● Reduced steps for buyers and galleries
● Global trust: supports 135+ currencies and processes hundreds of billions of transactions yearly

Make payments seamless, fast, and secure for every stakeholder.

Insurance — Instant Product Coverage

Integrated with Zing Insurance for immediate coverage at the moment of transaction.
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● Protect your inventory and clients’ investments
● Reduce friction and improve trust

Courier Tracking — Real-Time Logistics Intelligence

Connect effortlessly to:
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● Leading couriers and logistics providers
● Warehouse management systems (WMS)
● Enterprise resource planning (ERP) and 3PL networks

Track shipments, manage deliveries, and ensure a smooth client experience from sale to doorstep.

Frequently Asked Questions

What is Retail Circle?

Retail Circle is a lifestyle operating system representing the modern intersection of luxury, technology, and exclusivity. We empower merchants, experts, and collectors with agentic commerce — pioneering the future of luxury trading,

Who can join Retail Circle?

Membership is on invite-only basis for stakeholders in the luxury ecosystem, with peer referrals, reputation scoring, and KYC verification to ensure a trusted community of high-quality, verified members.

What makes Retail Circle superior to traditional marketplaces or AI assistants like ChatGPT Pro?

Retail Circle’s proprietary technology and network delivers instant sourcing, pricing offers, and hyper-personalised insights beyond the scope of luxury trading. Private channel data, multi-layered product authentication, industry-specific knowledge and seamless interoperability, makes the OS inimitable.

How can I get started?

Click the "Get Started" button at the top to be quickly onboarded by our WhatsApp AI agent. You can also register on the "Waitlist" form and be the first to be notified about our "Founder Member" program.

How secure is my inventory and client data on Retail Circle?

Every merchant has a private instance, siloed from other users, with end-to-end encryption and AI agents operating within your environment only.

Can I access Retail Circle on multiple devices seamlessly?

Yes — our OS Platform is fully iOS and desktop compatible, syncing all interactions, listings, and alerts in real time.

How do AI Agents find opportunities in my noisy WhatsApp supplier groups?

They read inbound messages as virtual devices, extract buying intent, cross-reference your inventory, and automatically generate structured leads in your dashboard.

Are leads exclusive to me or shared with others?

Your leads and supplier prices are fully private to your account — no sharing or competition inside Retail Circle unless you explicitly enable collaborative inventory options.

Can the system integrate with my existing store and tools?

Absolutely — we additionally support integrations with your existing stores in Shopify, WooCommerce, Magento and WordPress. You will also get access to Xero for accounting, Stripe for payments, Zing for insurance, and most major logistics platforms.

How can I expand my influence and network in Retail Circle?

Experts earn tokens and rewards for sharing knowledge, verifying product authenticity, sourcing opportunities, and completing curated tasks — increasing visibility and reputation in the community.

Can I manage multiple clients efficiently?

Yes — the CRM with Agent Tools tracks all client interactions, provides actionable insights, and automates follow-ups for personalized service at scale.

How can I quickly source watches and respond to my clients?

Along with the platform, you get free access to a WhatsApp AI agent that serves as your high-end digital concierge to capture your sourcing and selling requests, and give instant quotations (vetted with supplier network) for you to share with your client.

Can I monetize my expertise directly on the platform?

Absolutely — through expert-led sourcing, trade facilitation, private listings, and concierge-style services, your knowledge becomes measurable revenue.

How do I connect with other trusted experts or merchants?

Private Circle feature shows network clusters for you to explore first, second and third-degree connections by brand, model, or location — creating a trust-based network for sourcing and trading.

What exclusive opportunities are available within Private Circle?

Verified members gain access to invite-only auctions, off-market deals, and curated luxury experiences, giving you opportunities unavailable elsewhere.

How can I trust recommendations within the community?

Every suggestion is backed by reputation scores, verified activity, and transaction history, ensuring you can act with confidence.

Can I control the visibility of my collection and listings?

Absolutely — flexible privacy settings let you share or hide watches, listings, and offers, giving you full control over your presence in the network.